Frequently Asked Questions
Everything you need to know about shopping with Solaris Japan
Are all your products authentic?
Yes, we guarantee that all items sold on Solaris Japan are 100% authentic. We source directly from authorized distributors and reputable manufacturers in Japan to ensure the highest quality for our customers.
Do you ship internationally?
We offer worldwide shipping to most countries. You can choose from several shipping methods at checkout, including Express (EMS), Standard, and Economy options, depending on your location and budget.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What is your return policy?
We accept returns for items that arrive damaged or are significantly different from their description. Please contact our support team within 7 days of delivery to initiate a return request.
Will I have to pay customs duties or taxes?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the recipient and are not included in our shipping fees.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and select regional payment providers to ensure a secure checkout experience.